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  • Products
    SKIS
    Womens | Valhalla
    All Mountain | Apostle 3.0
    Big Mountain | North Shore / YLE
    Park | Rippah
    Surf | Powder
    Mountain Bike Equipment
    Tailgate Locker 2.0
    Core Pack 15
    Enduro Fanny
    Utility Belt
    PACKS AND GEAR
    MTN Briefcase
    Core Pack 35
    APPAREL AND GOODIES
    Apparel And Goodies
  • Concept Stores
    • What Are They?
    • Breckenridge
    • Truckee
    • Whistler
  • RMU Info
    • Careers
    • Employee Owned
    • RMU's Story
    • Dealers
    • Contact Us
  • Climate
    • Carbon Neutral
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Warranty

At RMU, we understand that the outdoors isn’t always fresh cord, bottomless powder and smooth trails. Gear gets beat up, and we build our products with that in mind. That is why we honour a lifetime warranty on the manufacturer's defects for all RMU products. 

RMU is committed to producing quality products without compromise. Manufacturing in renewably powered factories and honouring a satisfaction guarantee on our outdoor equipment. We build our gear to push the limits for the years ahead, and we believe the limitations of manufacturing should not hinder your adventures. That is why RMU products have a lifetime guarantee. 

Please fill out the form below while adhering to the following criteria to place a claim. 



Warranty claims must be from the original owner on a new product and supported by a dated receipt.


Warranty claims must be due to defects in manufacturing. These structural damages are therefore a result of defective materials or workmanship. Issues of equipment may include, but are not limited to:

Skis - Delaminations, Die Cut Issues, Displaced Sidewalls

Equipment - Torn Fabric, Broken Zippers, Snapped Buckles

 

Return of the defective product by the customer to one of our locations for correct disposal. Granted claims will result in a product replacement shipped free of charge.

 

The following mishaps do not qualify:

 Top sheet chipping due to crossing tips     

 Using as walking sticks to the lift

 Rail and box impact                                   

 Flying off roof racks

 Crushed under the car wheel                      

 Sitting in the rain all summer 

 A melted base after leaving the waxing iron on overnight

 Not repairing minor damages resulting in major damages

 

RMU is proud to pursue the values of environmental stewardship, uncompromised quality and positive community impact. Granted warranties shall be replaced, while defective equipment shall be fixed when possible and donated accordingly.

Warranties will be resolved as received. The inventory of seasonal equipment may impact the timeframe of replacement. As much as we want to get you on a new product overnight, please be patient while finding the best solution for you.

 

If you don't meet the criteria, we offer our Crash Replacement Program to get you back on some RMU's at a cheap rate. Whether it is due to rail and box impact, flying off the roof racks or a second-hand purchase, fill out the form, and we'll look after you.

 

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