At RMU we understand that outdoor sports and travel aren't always fresh cord, bottomless powder and smooth trails. Gear gets beat up and we build our products with that in mind. That's why we honour a lifetime warranty on manufacturer's defects for the original owners of all RMU products.

While we'd love to give replacement skis to everyone who pushes their RMU gear beyond the limit, a boundary must be set. Warranty claims must meet the following guidelines and you must fill out all required information in the form below. Insufficient information may prevent a successful claim.

 

Warranty claims must be from the original owner on a new ski. All claims must be supported by a dated receipt showing proof of purchase. Claims without proof of purchase will be evaluated by the warranty department to determine the appropriate actions taken.

Warranty claims must be due to defects of manufacturing. Abuse, neglect, normal wear and poor equipment maintenance will not meet a valid warranty claim. Structural damage incurred while skiing hard, while commendable, will only be eligible for warranty if the damage is beyond normal wear and tear and not due to defective materials or workmanship. Defective materials or workmanship examples may result in, but are not limited to, delaminations, diecuts falling out, displaced sidewalls, snapped wood core.

 

The following mishaps unfortunately do not qualify:

Top sheet chipping due to crossing tips	Using as walking sticks to the lift
Rail and box impact	Flying off roof racks
Rocks/stumps	Sitting in the rain all summer
Running into jerry	Not repairing minor damages resulting in major damages

“Accidentally" going through a wood chipper

Melted base after leaving the waxing iron on overnight

 

If a warranty claim appears plausible, we require customers to send their skis to one of our stores for inspection. Granted warranties will result in a new replacement set of skis, shipped free of charge. Unused items can be returned for an exchange or refund within 30 days of purchase.

Warranties will be resolved as received, and as timely as they can. As much as we want to get you on a new product overnight, sometimes it takes some time. PLEASE BE PATIENT. We will keep you informed with every step taken.

Play safe and pray for snow!!!